Privacy Notice

Information We Collect

• Account and Contact Information: name, email address, organization, billing details when you sign up or communicate with us.
• Usage Data: logs related to API calls, request metadata, device and browser information, IP address, identifiers, and pages viewed to operate and secure the Services.
• Content You Provide: prompts, search queries, and data you send to our APIs or website.
• Third-Party Sources: information from payment processors, analytics providers, and publicly available sources as permitted by law.

How We Use Information

• Provide, maintain, and improve the Services.
• Operate APIs, process requests, and optimize performance.
• Detect, prevent, and investigate security incidents and abuse.
• Provide customer support and respond to inquiries.
• Send service updates, security alerts, and administrative messages.
• Comply with legal obligations and enforce our agreements.

Legal Bases (EEA/UK)

Where applicable, we process personal data based on: (i) performance of a contract; (ii) our legitimate interests to provide, secure, and improve the Services; (iii) compliance with legal obligations; and (iv) your consent where required.

Sharing of Information

• Service Providers that help us with hosting, analytics, and payments.
• Legal and Safety: to comply with law or protect rights, safety, and property.
• Business Transfers: in connection with a merger, acquisition, or asset sale.
• With Your Consent or at Your Direction.

Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on data type and applicable law.

Security

We implement technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers

We may transfer, process, and store information in countries outside your own. When we do, we use appropriate safeguards as required by applicable law.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, as well as the right to object or request portability. You may also withdraw consent where processing is based on consent. To exercise your rights, contact us using the details below.

Children’s Privacy

Our Services are not directed to children under 13 (or as defined by local law), and we do not knowingly collect personal information from children.

Changes to This Notice

We may update this Privacy Notice from time to time. We will revise the effective date above and, when appropriate, provide additional notice.

Contact Us

Questions about this Privacy Notice can be sent to support@heysearch.ai.